Frequently Asked Questions
How can I pay my bill?
- Pay online.
- Set up Curby Quick Pay for autopayment of your bills. Call 517-372-2800 or
1-888-9GRANGER for details.
- Mail a payment using the envelope provided with your invoice.
- Pay with a credit or debit card or check-by-phone by calling 517-372-2800 or
- Pay in person at our office at 16980 Wood Road, Lansing.
How can I dispose of a large item like a couch or television?
Call our office at 517-372-2800 or 1-888-9GRANGER to arrange a bulk pickup. The charge will vary based on the size, type of item and quantity. You can also haul the item to our Grand River Avenue Landfill
, which is open to the public for disposal.
Do you offer incentives for referring customers?
Yes. If you refer someone who signs up for service, you will receive a free month of service.
When is my bill due?
You are billed for your trash on a quarterly basis. Invoices are due on the 15th of the month.
What should I do if I can't pay my bill?
If you find you can't pay your bill, please call our office at 517-372-2800 or 1-888-9GRANGER to let us know. We will work with you to avoid a service interruption.
What time will my trash be picked up?
In order to ensure your trash will be picked up, please have your bags or cart street-side by 7 a.m. Your pickup time may be influenced by many factors, such as weather, staffing and equipment. Therefore, we cannot guarantee your pickup time.
What happens if my trash is not out when the truck comes?
Certainly taking out the trash is a household chore that can easily be forgotten. Please call our office (1-888-9GRANGER) as soon as you realize the oversight. At this time we can advise you of available options. More than likely the remedy will be to put out the two weeks of accumulation the next week. If this amounts to extra bags beyond your service allotment we will be sure to note this in your account when you call and forgo any additional charges.
Can I rent a large container?
Containers are available in different sizes to meet the needs of your remodeling or cleanup project. Pricing varies depending on container size, your location and the number of days needed. View our container sizes.
Do you accept phone books for recycling?
Granger accepts phone books for recycling free of charge at the Wood Road Drop-off Center June through August only each year.
Why doesn't Granger accept green glass for recycling?
Most green glass bottles are imported into the Midwest. There are very few green glass manufacturing plants in the Midwest area of the United States. Therefore, the demand for recycled green glass is limited, and what little market there is for recycled green glass is met by the required recycling of green glass bottles with a deposit.
Do you accept office paper for recycling at the Wood Road Drop-off Center?
Office paper is accepted for recycling Monday through Friday between 7:00 a.m. and 2:30 p.m. Special containers for office paper are located in the parking lot in front of our material recovery facility, just south of the Drop-off Center at 16936 Wood Road. Businesses can also choose to have office paper picked up at their office.
Does Granger accept electronics for recycling?
Businesses can arrange for pickup of electronic items to be recycled. Fees are based on quantity and type of items. This service is not available residentially, but other resources are available to homeowners for electronics recycling, such as electronics stores and community collection days.
Does Granger have a document shredding service?
Granger can provide local businesses with lockable, secure containers for sensitive documents. Granger delivers the locked containers to our shredding partner to provide secure destruction of confidential material. Contact our office at 517-372-2800 or 1-888-9GRANGER for details.
What is landfill gas?
By volume, landfill gas is generally made up of 50 percent methane, and 45 percent carbon dioxide and small amounts of nitrogen, oxygen, and hydrogen, and non-methane organic compounds. Landfill gas can be an asset when it is used as a source of energy to create electricity or heat because it can often be used in place of conventional fossil fuels in certain applications. It is classified as a medium-Btu gas with a heating value of 500 to 600 Btu per cubic foot—approximately one-half that of natural gas.
How is landfill gas generated?
Landfill gas is created from the decomposition of organic material contained in municipal solid waste landfills. The quantity of gas is influenced by a number of factors: types and age of waste in place, the quantity and types of organic materials in the waste, and the moisture content and temperature of the waste.
How does landfill gas affect public health, safety, and the environment?
The U.S. EPA air quality requirements and the industry's advances in landfill gas-to-energy technologies have encouraged the utilization of landfill gas to benefit human health, safety and the environment, as well as providing economic opportunities. Landfill gas-to-energy projects provide a highly effective means of reducing overall gas emissions from landfills, whether the landfill gas is combusted by flare, electrical generation equipment, or another end use system.
Can landfill gas be used as a resource?
Landfill gas is a reliable source of energy because it is generated 24 hours a day, seven days a week. By using landfill gas to produce energy, landfills can significantly reduce their emissions of methane and decrease the need to generate energy from fossil fuels.
Landfill-derived methane gas is used primarily in two ways:
- As a "direct-use" fuel, methane gas is recovered by a series of wells that have been drilled into a landfill. It is transported via a network of pipes to an on-site gas production facility and then piped to nearby industrial users. Typically, the gas is used to fuel boilers, furnaces, ovens, or other combustion equipment for large energy users.
- To generate electricity, recovered methane gas is used to fuel engine-generators that produce electricity on-site at the landfill. This electricity is then sold to a local utility or other electrical consumer.