- Billing Questions
- 1. When is my bill due?
- 2. Why are there three monthly charges on my bill?
Residential customers are all billed on a quarterly basis. Each charge is for a separate month. For example, bills mailed in January will include charges for January, February and March.
- 3. Why is there an extra bag charge on my bill?
Residential customers have a limit on how many bags of trash they can put out each week. For example, large cart customers can set out three bags each week in addition to the bags in their cart. Whenever you set out more bags than your service includes, you will see a small charge for each bag. If you’re unsure of how many bags you’re allowed to set out or feel you have been incorrectly charged, please contact us.
- 4. What is the bulk item charge on my bill for?
You may see LARGE BULK ITEM CHARGE or SMALL BULK ITEM CHARGE on your invoice. These charges refer to items that don’t fit in your bags or Curby cart, such as appliances (large bulk), furniture (large bulk), microwaves (small bulk) or shop vacs (small bulk). Collection of these items is not included in your monthly charge for trash collection. If you believe this charge was made in error, please contact us.
- 5. What is the state/county/local surcharge on my bill?
Similar to other regulated services, our rate includes governmental surcharges, which we are obligated to collect and pass along to you. Improvements to our billing system and the redesign of this invoice now allow for these charges to be itemized.
One of our most important priorities is operating in a safe and environmentally friendly manner. Meeting this commitment means we must address impacts of various environmental factors, as well as complying with local, state and federal regulatory requirements and surcharges.
Waste generated in Michigan is subject to state, county and local surcharges. These are pass through surcharges, which means the authorizing agencies place the responsibility on companies like Granger that manage your waste to collect them and then pay them to the agency. These fees are structured differently and have a variety of purposes. However, they are most often used to provide funding for responsible management of solid waste, including encouragement of recycling and resources for recycling programs. Although they are not taxes and are commonly referenced as surcharges, these funding mechanisms operate much like a tax.
Surcharge authorizing language may be found by clicking on the following links:
Eaton County Charge (see page 9)
Kent County Charge (see page 7)
Natural Resources and Environmental Protection Act
Act 451 of 1994
Solid Waste Management
517-372-2800 or 1-888-9GRANGER
16980 Wood Rd
Lansing, MI 48906-1044
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