There are a few different reasons why your trash, recycling or yard waste might not be picked up. Usually, it’s because your waste were not out when the truck was at your stop. Please keep in mind, you have a collection day, not a trash collection time. Your pickup time can vary significantly, due to a number of factors, so it’s best to have your materials out for pickup by the earliest pickup time for your area. Visit this page to determine the earliest pickup for your area.
If you believe your waste was out when the truck was at your stop, please contact us as soon as you can since there may be some problem with your collection.
If you forget to put waste out and miss your collection, you can contact our office to find out what your available options are. Usually, we will suggest you put out the accumulation on your next scheduled service day. If this amounts to extra waste beyond your service allotment, we will be sure to note this in your account when you call and will usually waive any additional charges.