Service & General Questions
- Customer Service
- Blue Bag
- Bag Tags
- 1. Where can I find prices for your services?
Due to a number of variables, it's difficult for us to post pricing on our website. However, we'd be happy to give you a price quote over the phone or by email. Please call 1-888-9GRANGER or email email@example.com.
- 2. Which holidays will affect my service?
Granger recognizes the following major holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
All Granger offices and operations are closed for these holidays. Curbside collections for the day of a holiday and each day following, during that week, will be delayed by one day. If the holiday falls on a Saturday or Sunday, there are no closings or service delays.
- 3. How can I dispose of a large item like a couch or television?
We are happy to dispose of large items for you. Charges vary based on the type of item. To schedule a bulk item collection, do one of the following:
- Fill out the online bulk pick up form.
- Call our office at 517-372-2800 or 1-888-9GRANGER (1-888-947-2643).
- Send us an email at firstname.lastname@example.org.
You can also haul the item yourself to one of the Granger Disposal Centers. For locations, hours and pricing, visit our Disposal Center page.
Please note that bulk pick up is not available in all areas.
- 4. Does Granger offer large container rentals?
Containers are available in different sizes to meet the needs of your remodeling or cleanup project. Pricing varies depending on container size, your location and the number of days needed. All containers must be prepaid prior to delivery. View our container sizes.
- 5. Do you offer incentives for referring customers?
Yes. If you refer someone who signs up for service, you will receive a free month of service.
- 6. How do I reserve a pavilion at Granger Meadows Park?
- 7. How does Granger get involved in the community?
- 8. What are the advantages of blue bag recycling?
The biggest advantage is that we only use one truck for both trash and recycling. That means the process is more efficient and less expensive (and costs you, as a trash customer, nothing additional).
- 9. Who is eligible for blue bag recycling?
- 10. Why can’t Lansing-area customers use blue bag recycling?
Trash from Lansing area customers goes directly to the landfill, not to a transfer station. Logistically speaking, it’s just not practical to sort through trash in the landfill to separate the blue bags. Luckily, there are other recycling options available to Lansing-area customers.
Alternative Recycling Services:
- 11. What happens if I don’t use a special bag for blue bag recycling?
If we can’t identify the bag as recyclables by its blue color, we won’t be able to separate it from the trash. If you use a blue bag that is not a special recycling bag, it may get destroyed inside the trash truck and those materials will not be separated from the trash.
- 12. How do you sign up for blue bag recycling?
You don’t have to! How easy is that? If you already have trash service and know you’re in the blue bag service territory, you can just start putting your recycling out on your trash day as soon as you have your blue bags.
- 13. What time will my trash be picked up?
In order to ensure your trash will be picked up, please have your bags or cart street-side by 6 a.m. on your collection day. Your pickup time may be influenced by many factors, such as weather, staffing and equipment, and cannot be guaranteed.
- 14. How should I set my Curby Cart out?
- 15. What should I do if my cart breaks?
Luckily, having cart service with Granger means your cart will be replaced free of charge anytime it breaks. We own our carts, so they’re our responsibility. That’s also why it’s a good idea to have a Granger cart instead of using a personal container. Our carts are commercial-grade containers that are made to put up with the wear and tear of being serviced every week. Personal containers are not as durable. They’re more easily broken and that’s why we can’t be responsible for them. If your Curby cart is in need of repair, contact us and we’ll deliver another cart to you on our next delivery day.
- 16. What should I do if my cart smells? Can I get a replacement?
Your Curby cart is bound to smell less than pleasant at some point. That’s what happens when you put trash in something. Though we don’t replace carts because they smell, we have a few suggestions for keeping your cart smelling fresher:
- Bag all your trash. This will help keep your cart cleaner.
- Partially fill the cart with water and add some bleach and let it sit for a day or two. Scrub and clean. The bleach will soak into the plastic and it will help to sanitize the cart.
- Power wash it. We know some of you out there love an excuse to use the power washer.
- Put a few moth balls in the bottom of the cart after every service. This helps with smells and also with keeping those pesky critters at bay. Of course, if you hate the smell of moth balls, we don’t recommend this option.
- 17. What if my cart disappears?
If you know you are paid up on your bill, we probably didn’t take your cart. And as unlikely as it may seem, Curby carts do get stolen occasionally. If your cart comes up missing, give us a call at 888-9GRANGER or send us a message and we’ll get you a new one.
- 18. What should I do if there’s trash in my cart that isn’t mine?
Once in a while, you may find that one of your neighbors is putting trash in your cart. And although it might be fun to play detective for a while, unfortunately, our customer service representatives and drivers can’t track down the culprit for you. If you happen to find some evidence (like a piece of mail with a name and address on it) in your trash, contact your local police department.
- 19. What is a bag tag?
A Granger bag tag is an orange adhesive tag that you use for prepaid trash service.
- 20. How does the bag tag program work?
- You order a set of bag tags from Granger. Usually these are purchased in packs of 10 tags.
- We mail them to your home.
- You purchase and use your own trash bags (30-gallon size or smaller).
- When you have a full bag, you put one tag on the bag and put it out before 7 a.m. (6 a.m. if you live in Jackson) on your service day.
- When you're out of bag tags, order more from us online.
That’s it. It’s really that simple.
- 21. What are the charges for bag tag service?
There’s a small charge per tag which varies by area. There are no additional charges or monthly fees.*
*If you live in Eaton County you will there is an additional fee of $3.60 per year, which is to comply with the Eaton County Solid Waste Ordinance of 1993.
- 22. How does Granger know when I have trash?
When you purchase your first set of bag tags, we add you to one of our service routes. That means we’ll drive by your house every week on your service day. If we see a bag, we’ll stop. If there’s no bag, we’ll keep going. That makes it easier for you because you don’t have to check in with us or let us know ahead of time that you’ll have trash.
- 23. Can I use any trash bag?
You can use any trash bag that’s 30 gallons or smaller.
- 24. Is there a limit to how many bags I can set out each week?
Well, if you’re using bag tag service because you don’t have much trash, you shouldn’t have that many. But if you have an unusual situation (big party, move, spring cleaning) that means you generate a lot of trash, you are covered. You can put as many bags as you want out as long as (this is important) each bag has its own tag.
- 25. Can I use bag tags for recycling?
If you live in an area where blue bag recycling is available, you can use bag tags for your recycling as well. Just make sure you’re using the appropriate blue bags so we can tell what’s trash and what’s recycling. To find out more about blue bag recycling, click here.
- 26. Can anyone use bag tags?
Bag tags can be used in much of our service territory, but there are some areas and contract communities where bag tags are not available. To find out if bag tags are available in your area, fill out the request service form.
- 1. When is my bill due?
- 2. Why are there three monthly charges on my bill?
Residential customers are all billed on a quarterly basis. Each charge is for a separate month. For example, bills mailed in January will include charges for January, February and March.
- 3. Why is there an extra bag charge on my bill?
Residential customers have a limit on how many bags of trash they can put out each week. For example, large cart customers can set out three bags each week in addition to the bags in their cart. Whenever you set out more bags than your service includes, you will see a small charge for each bag. If you’re unsure of how many bags you’re allowed to set out or feel you have been incorrectly charged, please contact us.
- 4. What is the bulk item charge on my bill for?
You may see LARGE BULK ITEM CHARGE or SMALL BULK ITEM CHARGE on your invoice. These charges refer to items that don’t fit in your bags or Curby cart, such as appliances (large bulk), furniture (large bulk), microwaves (small bulk) or shop vacs (small bulk). Collection of these items is not included in your monthly charge for trash collection. If you believe this charge was made in error, please contact us.
- 5. What is the state/county/local surcharge on my bill?
Similar to other regulated services, our rate includes governmental surcharges, which we are obligated to collect and pass along to you. Improvements to our billing system and the redesign of this invoice now allow for these charges to be itemized.
One of our most important priorities is operating in a safe and environmentally friendly manner. Meeting this commitment means we must address impacts of various environmental factors, as well as complying with local, state and federal regulatory requirements and surcharges.
Waste generated in Michigan is subject to state, county and local surcharges. These are pass through surcharges, which means the authorizing agencies place the responsibility on companies like Granger that manage your waste to collect them and then pay them to the agency. These fees are structured differently and have a variety of purposes. However, they are most often used to provide funding for responsible management of solid waste, including encouragement of recycling and resources for recycling programs. Although they are not taxes and are commonly referenced as surcharges, these funding mechanisms operate much like a tax.
Surcharge authorizing language may be found by clicking on the following links:
Eaton County Charge (see page 9)
Kent County Charge (see page 7)
Natural Resources and Environmental Protection Act
Act 451 of 1994
Solid Waste Management
- 1. What is my recycling day?
- 2. Does Granger accept electronics for recycling?
Commercial customers can arrange for pickup of electronic items to be recycled. Fees are based on quantity and type of items. Please contact our recycling team at 517-371-9761 or email@example.com for assistance.
This service is not available for residential customers, but other resources are available to homeowners for electronics recycling, such as electronics stores and community collection days.
- 3. Do you accept phone books for recycling?
Granger accepts phone books for recycling free of charge at the Wood Road Recycling Drop-off Center June through August. You can also recycle phone books in your street-side recycling collection at any time of the year.
- 4. Do you accept office paper for recycling at the Wood Road Drop-off Center?
Office paper is accepted for recycling Monday through Friday between 7 a.m. and 2:30 p.m. Special containers for office paper are located in the parking lot in front of Granger Recycling Center (driveway No. 4) at 16936 Wood Road. Office paper is also accepted in single-stream collection (curbside pickup or Bag It program).
- 1. What is landfill gas?
Landfill gas is generated by the decomposition of organic material in a landfill. By volume, landfill gas is generally made up of 50 percent methane, 45 percent carbon dioxide and small amounts of other components. Want to know more? Click here to learn more about landfill gas.
- 2. How much landfill gas is generated by landfills?
The amount of gas generated varies by landfill and within the same landfill and is influenced by a number of factors, including types and age of waste in place, the quantity and type of organic materials in the waste and the moisture content and temperature of the waste.
- 3. How can landfill gas be beneficial?
Landfill gas-to-energy projects benefit human health, safety and the environment, as well as providing economic opportunities. They are effective at reducing overall gas emissions from landfills, as well as using waste as a resource.
- 4. What makes landfill gas a good resource?
Landfill gas is a reliable source of energy because it is generated 24 hours a day, seven days a week. Using landfill gas to produce energy, landfills can decrease the need to generate energy from fossil fuels.